Frequently Asked Questions
Everything you need to know about your Sugarhill Brighton order.
How long does shipping take?
Standard UK delivery usually takes 3-5 working days. International shipping times vary by location but typically arrive within 7-14 working days.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be unworn, in their original condition, and with all tags still attached.
How do I care for my Sugarhill Brighton garments?
To keep your clothes looking their best, we recommend washing at 30 degrees and hanging to dry. Always check the specific care label inside each garment.
Are your products ethically made?
Yes, we are committed to ethical manufacturing. We work closely with our boutique factories to ensure fair wages and safe working conditions for all staff.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and Klarna for flexible payments.
Can I change or cancel my order?
Because we process orders quickly, we can only make changes if the order hasn't been dispatched. Please contact our customer service team immediately for assistance.